Ninfa Skincare combines Mediterranean botanical heritage with modern science to create natural, luxurious skincare. Our formulations are crafted with carefully selected ingredients, such as Immortelle, Bakuchiol, Vitis Vinifera, and many others known for their powerful regenerative and nourishing properties.

Botanical ingredients are rich in vitamins, antioxidants, and essential nutrients that work to nourish, protect, and restore your skin. They offer natural solutions for hydration, soothing irritation, promoting elasticity, and defending against environmental stressors. Each botanical in Ninfa Skincare is carefully chosen for its proven ability to enhance your skin's health and radiance.

Ninfa Skincare products are crafted with botanicals, naturally derived ingredients, plant extracts, and actives, combined with nature-identical ingredients and preservatives approved for natural cosmetics. Our formulas include only ingredients with proven skin benefits and are free from synthetic fragrances, sulfates, parabens, phenoxyethanol, petrochemicals, PEGs, and silicones.

Yes, our skincare products are thoughtfully crafted to meet the needs of all skin types, offering gentle care and effective results.

While our skincare products are crafted with pure and natural essential oils for their beneficial and aromatic properties, some essential oils contain naturally occurring fragrance allergens. These allergens are clearly listed in the full ingredient list on our product pages, ensuring full transparency for customers with sensitivities. We advise you to make sensitivity test before use and not to use in case of allergies.

Yes, this is perfectly normal. Our skincare products are crafted with natural ingredients and essential oils, including the distinctive aroma of Immortelle, known as the "everlasting flower." This unique, earthy fragrance reflects the purity and authenticity of our formulas. Since we do not use synthetic fragrances, the natural scent of our botanicals can vary slightly, but this does not affect the quality or performance of the product.

Yes, we are proud that our products are 100% cruelty-free and vegan. We do not test on animals or use any ingredients of animal origin. While we uphold these principles, we do not display bunny symbols on our packaging, as European law already prohibits animal testing for cosmetic products and ingredients. This ensures that our ethical commitment aligns with both legal standards and our brand values.

Ninfa Skincare products can maintain their quality for up to 6 months after opening. To ensure their effectiveness, store your products in a cool, dry place away from direct sunlight.

We are actively working our formulations towards NATRUE certification. As we grow, we are dedicated to continually improving our environmental impact through conscious decisions and certifications.

Placing an order is simple and convenient. Browse our website to explore our products, then add your selected items to the cart. At checkout, you can choose to complete your purchase as a guest or create an account for a faster checkout experience and to track your orders. Once you’ve entered your details and selected a payment method, confirm your order, and you’ll receive an email confirmation shortly.

We accept payments via credit/debit cards (processed securely through Shopify) and PayPal.

If your payment has been declined, try the following steps:

1. Double-check your details: Ensure that your card information, billing address, and security code (CVV) are entered correctly.
2. Contact your bank: Sometimes, banks block payments for security reasons. Contact your bank to confirm and authorize the transaction.
3. Try another payment method: If the issue persists, you can use an alternative payment method, such as PayPal.
4. Contact us for assistance: If none of the above resolves the issue, reach out to us at info@ninfaskincare.com or via WhatsApp. Our team will be happy to assist you.

If you need to make changes or cancel your order, please contact us as soon as possible at info@ninfaskincare.com or via WhatsApp. Once your order has been shipped, cancellations will follow our Refund and Return Policy.

You will receive an email confirmation with your order details once your purchase is completed. If you do not receive this email, please check your spam folder or contact us.

Yes, we offer complimentary shipping for orders over €100 within Italy and €150 in other EU countries. Standard shipping rates apply for orders below these amounts.

Orders are processed within 1-2 business days. Delivery to Italy takes 4-5 business days (allow extra 1-2 business days for islands), while orders to the rest of the EU typically arrive within 4-6 business days. Please note that delivery times may be extended for Ireland, Portugal and Spain.

If your package arrives visibly damaged (e.g., crushed or opened), please refuse the pickup and complete the courier’s form, providing a written explanation for the refusal. Then, immediately contact us at info@ninfaskincare.com with your order details and a description of the issue. If you’ve already accepted the package and find an issue, please email us with photos of the damage or incorrect items so we can assist you as quickly as possible.

We have a 14-day return policy. To be eligible for a return, items must be unused, undamaged, and in their original packaging. If you wish to initiate a return, please contact us at info@ninfaskincare.com for further instructions.